Universal CityWalk...strikes out!

I have never been to Universal CityWalk in a while. When I got there, I checked out the place. Good stuff. Also, I got to see a Dixieland revival band at the Hard Rock Café, check out a few Galaxy jerseys (I was bummed I couldn’t get plain blue ones [but well, it is Universal City. It ain’t Carson]), and look at the donations that those who love to rock gave to the restaurant.

Now, while I, for the most part, enjoyed the AX staff dinner at Universal Citywalk’s Hark Rock Café (I even got to see my mug in a few parts of the video), I had a few bones to pick.

1. Why should we not be let in until 4:00 p.m.? Hello, this is America, not Australia! It’s hot, and I am not gonna be roasted. I said to one of staffers, “So you’re just gonna let us suffer in this heat?” He said, “Yep.” Strike One. In this case, the correct answer would be, “Sorry, it’s part of our policy not to let our guests in until 4:00 p.m. We’ll let you in shortly.”
2. Some of the people were rude. I asked one of the bartenders for a Diet Pepsi. She mumbled something like, “You just have to be demanding like that?” Strike Two. Yo. This is the Hard Rock Café. This ain’t your frickin’ house, sunshine. Shut up and just give me my drink, and I don’t want any of your annoying smart-ass comments.
3. As I got over to get some desserts, I see only crumbs of cheesecake, a ridiculous bunch of marshmallows, and only one bowl of chocolate sauce, which was empty by the time I got there. Strike three, you’re out! Apparently the people who run this joint underestimated our passion for the sweet stuff. There should have been 3 or 4 trays, heck, how about 5 or them. Some people were disappointed not to even get any dessert (unless you count marshmallows-I’m not even in the mood for a Miu Matsuoka fap-fest, god willing; they have too many marshmallows, and too little cheesecake and chocolate sauce!).

And to add insult, the people at Universal CityWalk, told me to get off the tram cab I was in as it was about to head off. A young black guy (I assume he’s fresh off the streets…go back to Compton, kid!) told me to get off. They said I was cutting, but actually, the way it was set up was disadvantageous (why should I go around? Take a page of Disneyland’s playbook, you underpaid, undeserving schmucks!), and poorly planned. Heck, the poor would-be Blood/Crip/OG even argues with some tourists, some who came from Asia, just to visit.

Yo. All you folks learning about customer service: here is a perfect example of what not to do when talking with guests at a theme park. Never confront them, and turn it into something you don’t want.

I hope those guys are on minimum wage, at-will, without a raise, because I would not risk my position at Universal Studios, arguing with some tourists. I decided to walk to the station instead, sending out a few final remarks with the folks in the green vests before heading off.